Freshservice vs Higher Logic Vanilla vs Support Hero
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Higher Logic Vanilla
Higher Logic Vanilla is a community management software that helps organizations create and manage online communities where members can connect, engage, and share knowledge. The platform is designed t... Read More
Support Hero
Support Hero is all about making customer support smooth and efficient for your business. Imagine having an easy-to-use tool that helps your team answer customer queries faster, without the usual head... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2007
+1 866-845-0815
Not Available
United States
http://www.linkedin.com/company/vanilla-forums-inc
Year founded :
2016
+1 513-898-3691
Not Available
United States
http://www.linkedin.com/company/support-hero
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Community Building
Discussion Forums
User Profiles
Moderation Tools
Role Management
Content Monitoring
Integration Capabilities
API Access
Third-Party Apps
Customization Options
Theme Selection
Custom Branding
Engagement Analysis
Sentiment Analysis
Activity Reports
Customer Communication Tools
Live Chat
Automated Replies
Efficient Ticket Management
Automated Ticket Routing
Ticket Prioritization
Comprehensive Reporting
Custom Reports
Detailed Analytics
User-Friendly Interface
Easy Navigation
Customizable Dashboard
Integration Capabilities
API Access
Third-Party App Integration
Pricing
Pricing Not Available
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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