Company Overview

About ClickDesk

ClickDesk Details

Founded

2011

Revenue

$18M

Team Size

17

What SIA Thinks

ClickDesk is a friendly and straightforward tool designed to help businesses connect with their customers in real time. Think of it as a helpful bridge between you and your clients, making communication smooth and simple. Whether you're a small startup or a large company, ClickDesk offers a way to chat live with your website visitors, gather important customer feedback, and keep your customers happy and engaged.

One of the key features of ClickDesk is its live chat functionality. This allows your support team to interact with website visitors instantly, providing answers to questions and resolving issues as they come up. This real-time interaction can enhance customer satisfaction and build better relationships with your audience.

ClickDesk also supports voice and video chat, giving you the option to take the conversation beyond text. This can be especially useful for more complex queries that need a personal touch. Additionally, it integrates easily with popular tools you might already be using, like Skype and Google Talk, making the setup process quite simple.

Beyond chat, ClickDesk includes a help desk and ticketing system. This means you can keep track of customer queries and ensure that nothing falls through the cracks. The system organizes and prioritizes the issues, helping your team respond efficiently and effectively.

There's also an engaging feature called social toolbar. It lets your customers share their experiences with your business on social media right from the chat window. It’s a handy way to let satisfied customers spread the word, helping you grow your reach organically.

With ClickDesk, you get a package that’s both easy to use and beneficial for keeping your customers happy. It’s a way to show them that you’re just a click away, ready to help when they need it.

Metrics History

7/22 - 6/24

Trending up by 5.2% this month
Showing teamSize history

Pros and Cons

Pros

  • User-friendly interface
  • Mobile app available
  • Quick setup time
  • Multi-channel support
  • Affordable pricing
  • User-friendly
  • Instant chat
  • Quick setup
  • Easy integration
  • Visitor monitoring

Cons

  • Not highly customizable
  • Limited features
  • Customer support issues
  • Occasional bugs
  • Pricing tiers restrictive
  • Occasional lags
  • Basic design
  • Limited customization
  • Limited features
  • No offline support

Reviews

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