Freshdesk Contact Center (formerly Freshcaller)

Freshdesk Contact Center, previously known as Freshcaller, is designed to make managing customer calls more flexible and efficient for businesses of all sizes. This cloud-based phone system focuses on helping customer service teams provide better support through its easy-to-use interface and useful features.

With Freshdesk Contact Center, setting up your phone system is straightforward and hassle-free. There's no need for complex hardware installations or technical expertise. All you need is a web browser, and you're ready to go. It integrates seamlessly with other systems, ensuring that customer information is easily accessible and up-to-date.

The software offers several features to enhance the customer service experience. Businesses can set up and manage multiple phone numbers from different regions, allowing for a broader customer reach. The call routing feature ensures that calls are directed to the right agents, reducing wait times and increasing customer satisfaction. There's also a call recording option, which helps in monitoring and improving service quality.

Another notable aspect is the ability to create custom greetings and IVR (Interactive Voice Response) systems. This allows businesses to present a more professional and personalized front when customers call in. Advanced analytics and reporting provide insights into call volumes, agent performance, and customer interactions, helping you make data-driven decisions to continually improve your service operations.

Freshdesk Contact Center also supports remote work. Agents can make and receive calls from anywhere, keeping productivity high even outside the office. Plus, with mobile apps available, the platform ensures that your team remains connected and responsive on the go.

Overall, Freshdesk Contact Center is an accessible, effective solution for handling customer calls, making it easier for businesses to provide excellent support while managing their communication needs efficiently.