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GLPI

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Company Overview

About GLPI

GLPI Details

What SIA Thinks

GLPI is a flexible and easy-to-use IT asset management and helpdesk software designed for businesses of all sizes. By simplifying the way companies handle their IT resources and support requests, GLPI helps users keep everything in one place. It is perfect for those looking to have a clearer view of their IT assets and better manage their support tickets.

One of GLPI's standout features is its ability to keep track of all your IT equipment, from computers and servers to software licenses and network devices. This makes it easier to see what you have, where it is, and its status, reducing the chances of losing track of important technology assets.

Another key aspect of GLPI is its helpdesk functionality. Employees can submit support tickets when they encounter IT issues, ensuring their problems are logged and addressed systematically. This feature is beneficial for companies wanting to improve their internal support process and ensure that no employee's IT issues go unnoticed.

GLPI is also customizable, allowing users to adapt the software to suit their specific company needs. Whether you need to create custom forms, manage user permissions, or generate reports, GLPI provides a range of options that make it easy to mold the tool to your operational requirements.

For businesses wary of data security, GLPI offers features to ensure information is handled safely. With options to control who can see what data and track changes made within the system, companies can maintain a high level of security and control over sensitive information.

Designed with ease of use in mind, GLPI does not require a steep learning curve, making it accessible for all employees, from IT professionals to regular staff members submitting tickets. It supports teams in staying organized and efficient without the need for extensive training or complex technical know-how.

In summary, GLPI aims to streamline IT asset management and support processes, making it an ideal solution for businesses seeking to improve their IT operations.

Pros and Cons

Pros

  • User-friendly interface
  • Open-source
  • Customizable options
  • Cost-effective
  • Community support

Cons

  • Limited features
  • Complex setup
  • Limited integrations
  • Basic reporting
  • Requires IT expertise

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