Hiver

Hiver is a renowned email management software designed to streamline the way teams handle customer support right from their Gmail inbox. It's a simple yet powerful tool that transforms your existing Gmail into a shared inbox without adding any extra layers of complexity.

Imagine having the ability to manage, assign, and track customer emails with ease and efficiency. That’s exactly what Hiver offers. It lets teams collaborate effortlessly, ensuring that every email is attended to without overlapping efforts or missed messages. By keeping everything within Gmail, it eliminates the need for additional software or training, making it incredibly user-friendly even for those who aren't tech-savvy.

With Hiver, you can delegate emails to members of your team, add internal notes, and set reminders without ever leaving the Gmail interface. It's about bringing all team communications in one place and maintaining full context for each customer interaction. This seamless integration means faster response times and better overall customer service.

Moreover, Hiver provides insightful analytics and reporting tools. These features help managers keep track of team performance and workload, ensuring there’s a balanced distribution of tasks and quicker resolution of customer queries. You’ll know who’s handling what and how well they're performing, all without switching between multiple platforms.

In addition, Hiver’s automation features help in eliminating repetitive tasks. By setting up rules and filters, you can ensure that emails are automatically categorized, prioritized, and assigned to the right team members, freeing up your time for more critical tasks. And because it works within Gmail, set-up is quick and straightforward.

In essence, Hiver is all about making email management more organized and efficient without disrupting your current workflow. Perfect for customer support teams, it ensures every customer gets timely, coordinated, and effective service.