Company Overview

About IssueTrak

IssueTrak Details

Founded

1992

Revenue

$6M

Team Size

41

What SIA Thinks

When it comes to keeping track of issues within an organization, clarity and organization are key. IssueTrak is designed to help businesses manage their incidents, service requests, and customer inquiries more efficiently. Think of it as a one-stop solution where you can log complaints, track progress, and ensure that nothing slips through the cracks.

With IssueTrak, you don’t need to juggle spreadsheets, emails, and sticky notes anymore. Everything is stored in one system, making it simple to see which tasks are pending, who is responsible, and what steps have been taken so far. This way, everyone on your team stays on the same page, leading to faster resolution times and happier customers.

One of the main advantages of IssueTrak is its flexibility. It can be tailored to fit the specific needs of any industry, whether you're in healthcare, education, IT, or any other field. You can set up custom workflows, automate routine tasks, and even generate detailed reports to give you insights into where improvements can be made.

Another significant benefit is ease of use. IssueTrak is designed to be intuitive, so your team can get up and running quickly without a lot of training. The interface is straightforward and user-friendly, helping teams to focus on solving issues rather than figuring out how to use the software.

Support is another area where IssueTrak shines. Should you encounter any problems or have questions, their dedicated support team is there to help you navigate through them. They offer a variety of support options, including tutorials, live chat, and a comprehensive knowledge base.

In a nutshell, IssueTrak streamlines the way organizations handle their issues, making resolutions quicker and more efficient. If you’re looking to improve your team’s productivity and keep your customers satisfied, IssueTrak offers a practical and straightforward solution.

Metrics History

7/22 - 4/24

Trending up by 5.2% this month
Showing teamSize history

Pros and Cons

Pros

  • User-friendly interface
  • Versatile applications
  • Efficient tracking
  • Good customer support
  • Customizable options

Cons

  • Limited integrations
  • Pricing concerns
  • Learning curve
  • Mobile app issues
  • Complex setup

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