Pendo Feedback (formerly Receptive)

Pendo Feedback, formerly known as Receptive, is a user feedback tool designed for SaaS companies looking to better understand and prioritize customer needs. This platform helps you collect input from your users and team members in a structured way, making it easier to see what features or improvements are most important to your audience.

At its core, Pendo Feedback focuses on gathering suggestions and opinions directly from the people who use your software every day. Instead of juggling spreadsheets or numerous email threads, you get a centralized place where all feedback can be managed. Users can submit their ideas and vote on existing ones, providing clear, organized data on what customers value most.

One of the standout features is how it allows both users and internal teams to have a say in the product development process. This inclusive approach means that everyone—from paying customers to customer support reps—can contribute to shaping the direction of your product. As a result, you can ensure that the changes you make are aligned with what matters most to your stakeholders.

Another helpful aspect is the straightforward prioritization process. Pendo Feedback helps you sort through numerous requests and suggestions, rank them according to importance, and streamline the decision-making process. This feature makes it less of a guessing game when it comes to planning your product roadmap and allocating resources for development.

Overall, Pendo Feedback is about creating a more transparent, collaborative environment for product development. It gives you the tools to listen more effectively to your users and team, making it easier to build a product that truly meets their needs. Whether you’re a product manager, a developer, or a customer success specialist, this platform can play a vital role in making your product better by keeping you closely connected to the people who use it.