Retently

Retently is a customer feedback platform designed specifically for businesses looking to improve their services and maintain strong relationships with their customers. If you're a SaaS buyer searching for a straightforward way to gather valuable insights from your users, Retently can meet your needs.

At its core, Retently helps you collect feedback through Net Promoter Score (NPS) surveys. These surveys allow you to understand how your customers perceive your product and services. By identifying promoters, passives, and detractors, you get a clear view of customer satisfaction and areas needing improvement.

One of the standout features of Retently is its ability to automate the process. No more manual sending of surveys; Retently can schedule them based on your customers’ journey, ensuring you get timely feedback without disturbing your workflow. This automation not only saves time but also keeps your feedback loop consistent.

Joining the data you gather, Retently provides robust analytics. You can dive into the responses to find trends, common issues, and opportunities for growth. The dashboard is user-friendly, making it easy to filter and analyze data to make informed decisions without getting bogged down by complicated steps.

Moreover, Retently integrates smoothly with other tools you may be using, such as CRM systems, email marketing platforms, and customer support software. This ensures your feedback data is seamlessly included in your overall customer management strategy.

Customizability is another key advantage. With Retently, you can tailor the surveys to match your branding and tone, creating a consistent experience for your customers. You can also segment your audience to send targeted surveys, ensuring the feedback you collect is relevant and actionable.

In essence, Retently provides a straightforward and efficient way to understand your customers better, refine your offerings, and foster loyalty. It’s a practical tool for any SaaS business aiming to continuously improve based on real customer insights.