SmileBack

SmileBack is a customer feedback software designed specifically for managed service providers (MSPs). It helps these companies understand how their clients feel about the IT support they provide, right after a service interaction. The software is tailored to collect real-time feedback through simple, quick surveys that clients can fill out with minimal effort.

One key feature of SmileBack is the ease with which clients can respond. After an IT support ticket is resolved, customers receive a one-click survey, making it super simple for them to share their satisfaction or dissatisfaction. This instant feedback loop is invaluable for MSPs, as it lets them quickly identify any issues and address them proactively.

Moreover, SmileBack compiles these survey results into easy-to-read reports. These reports highlight trends in customer satisfaction, making it easier for MSPs to see how well they're serving their clients over time. This way, MSPs can use the insights to train their teams, tweak their processes, and ultimately improve their service quality.

Another practical feature of SmileBack is its integration with popular help desk and ticketing systems. This ensures that feedback is seamlessly incorporated into existing workflows, allowing MSPs to take immediate action if a client expresses dissatisfaction.

In short, SmileBack is a straightforward and efficient tool for any MSP looking to keep their finger on the pulse of client satisfaction. By making it easy to gather, analyze, and act on customer feedback, MSPs can continuously enhance the level of service they provide, leading to happier clients and stronger business relationships.