Whatfix

Whatfix is a user engagement and performance support platform designed to help businesses simplify their software adoption process. Think of it as a guide that overlays on top of your existing applications, showing your employees step-by-step instructions on how to use different features of the software they need to perform their jobs. This means your team can spend less time figuring out how to use new tools and more time getting their work done.

With Whatfix, you can create interactive walkthroughs, tooltips, and embedded multimedia resources without needing any coding skills. It’s like having a built-in coach that’s accessible whenever your employees need a hand, whether they’re onboarding a new software, needing a refresher on specific features, or navigating through complex workflows.

One of the key advantages of Whatfix is that it’s adaptable. You can customize the guidance it provides based on specific roles or tasks, making the support your team receives highly relevant and useful. Plus, it integrates seamlessly with many popular enterprise applications like Salesforce, SAP, Workday, and more, so you get a unified experience without having to juggle between different tools.

Moreover, Whatfix gives you valuable insights into how your employees are interacting with the software. This means you can see where they might be getting stuck and optimize the guidance accordingly. This way, you ensure that everyone on your team is using the software efficiently, which can lead to better productivity and fewer support requests.

In essence, Whatfix is designed to make software use less of a hurdle for your team and more of a seamless part of their daily workflow. By providing real-time, in-app support, it helps your team become more proficient with the software they use, boosting overall efficiency and reducing the learning curve.