Company Overview

About Zurmo

Zurmo Details

Founded

2010

Revenue

$7M

Team Size

90

What SIA Thinks

Zurmo is a customer relationship management (CRM) software designed to help businesses manage their relationships with customers more effectively. Emphasizing ease of use and flexibility, Zurmo offers a range of features that allow companies to capture, track, and manage interactions with clients.

For businesses of all sizes, staying organized and keeping track of customer interactions can be a challenge. Whether it's sales, marketing, or customer service, teams need a reliable way to access and update customer information. This is where Zurmo steps in. With its user-friendly interface, even non-technical users can quickly get up to speed, making it easier for teams to adopt and use.

Zurmo’s standout feature is its gamified approach to CRM, which aims to drive user engagement and productivity. By incorporating elements like points, badges, and leaderboards, it turns everyday tasks into motivating challenges. This can be particularly helpful for sales teams who thrive on competition and recognition.

In addition to gamification, Zurmo provides essential CRM functionalities such as lead and contact management, deal tracking, and reporting. You can easily assign tasks, set reminders, and track progress on various opportunities. The software also supports integrations with other tools and platforms, making it easier to fit into your existing workflow.

For teams spread across multiple locations, Zurmo offers collaboration tools to ensure everyone stays on the same page. Shared data and real-time updates mean that your entire team can work together more efficiently, regardless of where they are.

Moreover, Zurmo is an open-source platform, which means you have the flexibility to customize it according to your business needs. This is especially beneficial if you have unique requirements that off-the-shelf solutions typically don't meet.

Overall, Zurmo provides a comprehensive CRM solution that is both intuitive and adaptable, making it a solid choice for businesses looking to improve their customer relationship management efforts.

Pros and Cons

Pros

  • User friendly
  • Gamification features
  • Customizable
  • Open source
  • Integrations available

Cons

  • Mobile limitations
  • Niche market
  • Limited support
  • Complex setup
  • Performance issues

Reviews

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