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AI-powered virtual agents
SmartAction is a contact center voice AI AI agent offering AI voice and chat virtual agents that handle contact center calls end to end. Founded in 2004 and based in El Segundo, California, USA, SmartAction helps contact centers in retail, healthcare and utilities automate contact center voice AI work and get results faster.
SmartAction takes audio and text as input and produces audio and text. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce Service Cloud, Zendesk, Genesys and ServiceNow, so the agent works inside existing workflows.
SmartAction is built for contact centers in retail, healthcare and utilities. It suits teams that want voice virtual agents and chat automation without adding headcount, while keeping people in control of review and final decisions.
SmartAction is often compared with Replicant. SmartAction stands out for voice virtual agents and CX design services. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
SmartAction for individuals and growing teams. See smartaction.ai for current pricing.
SmartAction for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Voice virtual agents | , | |
| Chat automation | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| CX design services | , | |
| Analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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