All Software

Microsoft Dynamics 365 Sales is Microsoft's enterprise CRM, built to help sellers build relationships, manage pipeline, and close deals with AI-guided insights. It combines lead and opportunity management, forecasting, and relationship analytics with Copilot AI, and its biggest edge is deep integration with the Microsoft ecosystem. Guided, AI-powered selling Manage leads, opportunities, and accounts with AI-guided selling that scores prospects, suggests next best actions, and surfaces relationship health. Copilot summarizes records, drafts emails, and prepares you for meetings. Forecast and analyze Run accurate pipeline forecasting, track quotas, and use relationship analytics and dashboards to see deal risk and rep performance across the organization. Built into the Microsoft stack Dynamics 365 Sales integrates natively with Microsoft 365 (Outlook, Excel, Teams) and the Power Platform (Power Automate, Power Apps, Power BI), so organizations invested in Microsoft can automate and extend the CRM with low-code tools and unified data. Enterprise-grade and extensible With granular security, customization via Power Apps, and connections to the wider Dynamics 365 suite (Marketing, Customer Service, Finance), it scales to complex mid-market and enterprise needs. Pricing Dynamics 365 Sales is priced per user per month: Sales Professional ($65), Sales Enterprise ($105), and Sales Premium ($150, which includes Copilot credits). Microsoft Copilot for Sales is a $50/user/month add-on on lower tiers, and discounts apply if users already license another Dynamics 365 app. Who it's for Mid-market and enterprise organizations, especially those standardized on Microsoft 365 and the Power Platform, that want an AI-powered CRM unified with their existing tools.

Bitrix24 is an all-in-one online workspace that bundles CRM with project management, team collaboration, a contact center, and website building. Its CRM covers leads, deals, quotes, invoices, sales automation, and a built-in contact center spanning email, telephony, live chat, and social channels. Because it combines so many tools and offers a free plan for unlimited users, Bitrix24 is popular with small businesses that want broad functionality without assembling multiple subscriptions. Paid plans are priced as flat monthly fees (not strictly per user) across Basic, Standard, and Professional tiers, scaling user counts, storage, and automation.

Apptivo is an integrated business management suite built around a flexible CRM. Beyond contact, lead, and opportunity management, it bundles dozens of apps, invoicing, estimates, project management, help desk, field service, procurement, and more, so small and mid-sized businesses can run much of their operation in one place. Apptivo emphasizes affordability and configurability, letting teams enable only the apps they need and customize fields and workflows. It appeals to budget-conscious businesses that want broad functionality and a single vendor. Pricing is per user per month across Lite, Premium, Ultimate, and Enterprise tiers.

Close is a CRM built for high-velocity inside sales teams. Its defining feature is communication built directly into the CRM, calling, SMS, and email all happen inside Close, with automatic logging and a Power Dialer to maximize rep activity. It adds pipeline management, email and call sequences, automation, and reporting focused on the metrics that matter to sales leaders. Close is popular with startups and SMBs whose reps live in the phone and inbox and want a tool that removes friction between conversations. Pricing is per user per month across Base, Startup, Professional, and Enterprise tiers.

Insightly is a unified customer relationship management platform that connects sales, project delivery, and marketing in one system. Beyond core contact and opportunity management, it stands out for built-in project management, converting won deals into projects with milestones and tasks, plus relationship linking that maps connections between people and organizations. Insightly adds workflow automation, custom dashboards, and an AppConnect integration engine. It suits small and mid-sized businesses, particularly services firms that want CRM and post-sale delivery in a single tool. Pricing is per user per month across Plus, Professional, and Enterprise tiers.

Freshsales is the AI-powered sales CRM from Freshworks, built to give teams a single view of every customer with built-in phone, email, and chat plus Freddy AI. It combines contact and deal management, visual pipelines, and automation in a clean, affordable package popular with small and mid-sized teams, and, as an India-founded product, it's priced in INR for Indian businesses. One view of every customer Manage contacts, accounts, and deals with a 360° timeline that pulls in email, calls, chat, and website activity, so reps always have context without switching tools. Built-in communication Freshsales includes a built-in phone (cloud telephony), email, and chat, so you can call, email, and message prospects directly from the CRM with everything logged automatically. Freddy AI that guides selling Freddy AI scores contacts and deals, predicts which opportunities are likely to close, suggests next best actions, and helps draft emails, bringing practical AI to everyday selling. Automate and scale Build visual pipelines, run sales sequences and workflow automation, capture leads with web forms, and track performance with reports and dashboards. A mobile app and a marketplace of integrations round it out. Pricing (India) Freshsales offers a free plan for up to 3 users, then paid plans per user per month: Growth (₹749), Pro (₹3,239), and Enterprise (₹4,899), billed annually and excluding GST. A free trial is available on paid plans. Who it's for Startups and small-to-mid-sized sales teams, especially in India, that want an affordable, AI-powered CRM with built-in phone and email and minimal setup.

SugarCRM is a flexible customer relationship management platform spanning sales, marketing, and customer service. It's known for deep customization and the option of both cloud and on-premise deployment, which appeals to organizations with specific data-control, security, or industry requirements. Sell, Serve, and Market Sugar's product family covers the full customer lifecycle: Sugar Sell for pipeline and opportunity management, Sugar Serve for case management and support, and Sugar Market for marketing automation, all sharing one customer record. AI without the busywork SugarPredict brings AI to lead scoring, deal prioritization, and forecasting using enriched data, so reps get predictions without endless manual data entry, part of SugarCRM's "no-touch" information management philosophy. Highly customizable Build custom modules, fields, and workflows via Sugar's Studio and low-code tools, and tailor the platform to complex or industry-specific processes. It's designed for teams that need to shape the CRM to their business. Cloud or on-premise Unlike many modern CRMs, SugarCRM can be deployed in the cloud or self-hosted on-premise, giving organizations control over where their data lives, a key reason regulated and data-sensitive companies choose it. Pricing Sugar Sell is priced per user per month, billed annually: Standard ($59), Advanced ($85), and Premier ($135). Plans carry a minimum user commitment (typically 15 users), so it's aimed at mid-market rather than very small teams. Sugar Serve and Market are priced separately. Who it's for Mid-market companies that want a highly configurable CRM with predictable per-user pricing, strong customization, and the option to self-host, especially those with data-control or compliance needs.

Capsule CRM is a clean, easy-to-use customer relationship management tool aimed at small and growing businesses. It centralizes contacts and the full history of interactions, manages sales opportunities through customizable pipelines, and keeps work moving with tasks and calendar integration. Capsule has added AI features for content assistance and summaries, plus project management and marketing tools. Known for its simplicity and fair pricing, including a free plan for very small teams, it appeals to businesses that want an organized CRM without a steep learning curve. Paid plans span Starter, Growth, Advanced, and Ultimate tiers priced per user per month.

Nutshell is an all-in-one CRM and email marketing platform built for small and mid-sized businesses that want power without complexity. It provides contact and pipeline management, multiple pipeline views, sales automation, and reporting, plus built-in email marketing campaigns so teams can nurture leads without a separate tool. Nutshell is known for fast setup, friendly support, and transparent per-user pricing. It suits sales teams that want a straightforward CRM that combines selling and marketing in one place. Plans span Foundation, Growth, Pro, Business, and Enterprise, each adding automation, reporting, and customization.

Less Annoying CRM lives up to its name with a deliberately simple, no-frills approach aimed squarely at small businesses. It covers the essentials, contact management, a customizable sales pipeline, calendars and tasks, and notes and files, without the complexity or upsells of larger platforms. Everything is included at one flat per-user price, with free customer service by phone and email and no long-term contracts. It is a strong fit for very small teams and solo operators who have been frustrated by bloated, expensive CRMs and just want something that works.