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AI-powered conversational AI for commerce
Weni is a conversational AI for commerce AI agent offering a conversational AI platform (part of VTEX) for customer service and sales agents on WhatsApp. Founded in 2019 and based in Brazil, Weni helps retailers and brands in Latin America automate conversational AI for commerce work and get results faster.
Weni takes text as input and produces text and actions. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as WhatsApp, Instagram, Facebook Messenger and Salesforce, so the agent works inside existing workflows.
Weni is built for retailers and brands in Latin America. It suits teams that want AI agents for WhatsApp and commerce integrations without adding headcount, while keeping people in control of review and final decisions.
Weni is often compared with Botmaker. Weni stands out for AI agents for WhatsApp and human handoff. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
Free trial
Weni for individuals and growing teams. See weni.ai for current pricing.
Weni for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| AI agents for WhatsApp | , | |
| Commerce integrations | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Human handoff | , | |
| Flows and analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
