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JivoChat vs Omnichat: Which Live Chat Software Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

JivoChat
JivoChat
Rating
,
Reviews
0
From
Custom

in Live Chat Software

Omnichat
Omnichat
Rating
,
Reviews
0
From
Custom

in Live Chat Software

Jump to scorecard Ask SIA

The Short Answer

JivoChat vs Omnichat, in 15 seconds

Choose JivoChat if…

  • You prefer JivoChat's approach and ecosystem

Choose Omnichat if…

  • You prefer Omnichat's approach and ecosystem

Head-to-Head Scorecard

How JivoChat and Omnichat score

It's evenly matched, each leads on 0 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    JivoChat
    No reviews
    Omnichat
    No reviews

  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    JivoChat
    0
    Omnichat
    0

  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    Even
    JivoChat
    Custom
    Omnichat
    Custom

  • Free Access

    Availability of a free plan and/or free trial

    Even
    JivoChat
    Free trial
    Omnichat
    Free trial

  • Integrations

    Number of listed third-party integrations

    Even
    JivoChat
    6
    Omnichat
    6

  • Features

    Number of listed product capabilities

    Even
    JivoChat
    0
    Omnichat
    0

  • AI Features

    Capabilities mentioning AI, automation or ML

    Even
    JivoChat
    ,
    Omnichat
    ,

  • Security & Compliance

    Number of listed compliance certifications

    Even
    JivoChat
    1
    Omnichat
    1

  • Platforms & Deployment

    Supported platforms and deployment options

    Even
    JivoChat
    4
    Omnichat
    4

Feature Comparison

JivoChat vs Omnichat feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

JivoChat
Omnichat
Overview
User rating
,
,
Pricing model
Quote-based
Quote-based
Starting price
Custom
Custom
Free version
Free trial
Features
Key capabilities
,
,
AI features
,
,
Integrations & API
Integrations
GmailOutlookSlackJiraWhatsAppZapier
WhatsAppInstagramFacebook MessengerShopifyHubSpotLINE
Public API
Platforms
Deployment
CloudSaaS
CloudSaaS
Platforms
WebAPI
WebAPI
Mobile support
Security & Compliance
Compliance
GDPR
GDPR
Vendor
Company
,
,
Verified
Founded
,
,
Headquarters
,
Hong Kong

Pricing Comparison

JivoChat vs Omnichat pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

JivoChat

Custom to start
ProfessionalCustom
  • website live chat
  • social messaging
  • Integrations
  • Standard support
EnterpriseCustom
  • mobile apps
  • Advanced security and controls
  • Dedicated support and onboarding
  • Everything in Professional

Omnichat

Custom to start
ProfessionalCustom
  • chat commerce
  • Integrations
  • Analytics and reporting
  • unified inbox
EnterpriseCustom
  • Dedicated support and onboarding
  • Advanced security and controls
  • CRM
  • Everything in Professional

Total cost of ownership factors

Free planJivoChat Omnichat
Free trial to evaluateJivoChat Omnichat
Transparent published pricingJivoChat Omnichat
Public API (build vs. buy add-ons)JivoChat Omnichat

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

JivoChat vs Omnichat: strengths and trade-offs

JivoChat

Pros

  • Free trial offered
  • Compliance: GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Omnichat

Pros

  • Free trial offered
  • Compliance: GDPR
  • Public API available

Cons

  • No free plan
  • Pricing is quote-based (less transparent)

Buyer Fit

Who should use JivoChat vs Omnichat?

Startups

Either

Either keeps early-stage costs lowest with its entry tier.

Small businesses

Either

Either offers the most accessible pricing for lean teams.

Agencies

Either

Either connects to more tools for multi-client workflows.

Enterprises

Either

Either leads on compliance and breadth for complex needs.

Ecommerce

Either

Either integrates with more of the commerce stack.

SaaS companies

Either

Either is the more developer- and automation-friendly choice.

Integration overlap

Shared integrations (1)

WhatsApp

Only in JivoChat (5)

GmailOutlookSlackJiraZapier

Only in Omnichat (5)

InstagramFacebook MessengerShopifyHubSpotLINE

Keep Exploring

Other alternatives worth considering

Similar live chat software products buyers compare alongside JivoChat and Omnichat.

Chatra

Chatra

Free
Gallabox

Gallabox

Custom
Drift

Drift

$2,500/mo
Firefly

Firefly

Custom
More JivoChat alternatives →More Omnichat alternatives →

Ask SIA which solution fits your business

SIA, Saaskart's AI buying assistant, weighs JivoChat and Omnichat against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

Get a personalised recommendation

JivoChat vs Omnichat, Frequently Asked Questions

What is the difference between JivoChat and Omnichat?

JivoChat and Omnichat are both Live Chat Software solutions. JivoChat is rated 0.0/5 by 0 users, while Omnichat is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

Which is better, JivoChat or Omnichat?

Based on user ratings, JivoChat scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, JivoChat or Omnichat?

Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.

Does JivoChat or Omnichat have a free plan?

Neither JivoChat nor Omnichat currently offers a free plan, but JivoChat provides a free trial.

Can I switch from JivoChat to Omnichat?

Switching between JivoChat and Omnichat is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

Who should use JivoChat vs Omnichat?

JivoChat is best suited for teams that prioritise enterprise features. Omnichat works well for teams needing advanced capabilities.

Our Verdict

The bottom line on JivoChat vs Omnichat

Best Overall

Either

It's a tie balances user satisfaction and proven adoption.

Best for Startups

Either

It's a tie has the friendliest entry point for new teams.

Best for Enterprise

Either

It's a tie leads on compliance and feature breadth.

Best Value

Either

It's a tie delivers the lowest cost to get started.

Best AI Features

Either

Comparable AI capabilities on both sides.

Highest Rated

Either

Both earn equal user ratings.

Ready to decide between JivoChat and Omnichat?

Visit JivoChat Visit Omnichat Ask SIA
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