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New Relic AI vs Workativ: Which IT Ops AI Is Better in 2026?

Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction, side by side, with no marketing spin.

Leads 2/9
Rating
,
Reviews
0
From
Free

in IT Ops AI

Rating
,
Reviews
0
From
Custom

in IT Ops AI

The Short Answer

New Relic AI vs Workativ, in 15 seconds

Choose New Relic AI if…

  • You want the lower entry price
  • You need a genuinely free plan
  • You have strict security & compliance needs

Choose Workativ if…

  • You want to trial before paying
  • You want deeper AI and automation features

Head-to-Head Scorecard

How New Relic AI and Workativ score

New Relic AI leads on 2 of 9 measured dimensions.

  • Customer Rating

    Average score from verified user reviews

    Even
    New
    No reviews
    Workativ
    No reviews
  • Review Volume

    Number of verified reviews, a proxy for adoption

    Even
    New
    0
    Workativ
    0
  • Entry Pricing

    Lowest published starting price (free plan = lowest)

    New Relic AI
    New
    Free
    Workativ
    Custom
  • Free Access

    Availability of a free plan and/or free trial

    Even
    New
    Free plan
    Workativ
    Free trial
  • Integrations

    Number of listed third-party integrations

    Even
    New
    6
    Workativ
    6
  • Features

    Number of listed product capabilities

    Even
    New
    6
    Workativ
    6
  • AI Features

    Capabilities mentioning AI, automation or ML

    Workativ
    New
    1
    Workativ
    3
  • Security & Compliance

    Number of listed compliance certifications

    New Relic AI
    New
    2
    Workativ
    1
  • Platforms & Deployment

    Supported platforms and deployment options

    Even
    New
    4
    Workativ
    4

Feature Comparison

New Relic AI vs Workativ feature breakdown

Search or filter the full feature matrix, core features, AI, integrations, APIs, security and compliance.

New Relic AI
Workativ
Overview
User rating
,
,
Pricing model
Usage-Based
Subscription
Starting price
Free
Custom
Free version
Free trial
Features
Key capabilities
Natural-language NRQLError analysisAgentic integrationsObservability insightsRoot cause analysisRunbook automation
AI IT supportPassword resets and accessKnowledge answersWorkflow automationTicket triage and routingAutomated resolutions
AI features
Runbook automation
AI IT supportWorkflow automationAutomated resolutions
Integrations & API
Integrations
SlackPagerDutyServiceNowDatadogAWSKubernetes
ConnectWiseAutotaskHaloPSAServiceNowMicrosoft TeamsSlack
Public API
Platforms
Deployment
CloudSaaS
CloudSaaS
Platforms
WebAPI
WebAPI
Mobile support
Security & Compliance
Compliance
SOC 2ISO 27001
SOC 2
Vendor
Company
,
,
Verified
Founded
2008
,
Headquarters
San Francisco, California, USA
,

Pricing Comparison

New Relic AI vs Workativ pricing

Entry pricing, plan tiers and the cost factors that shape total cost of ownership.

New Relic AI

Free to start
ProCustom
  • Error analysis
  • Natural-language NRQL
  • Email support
  • Integrations
EnterpriseCustom
  • Everything in Pro
  • Observability insights
  • Agentic integrations
  • Dedicated support

Workativ

Custom to start
ProCustom
  • Higher usage limits
  • Password resets and access
  • Integrations
  • Email support
EnterpriseCustom
  • Dedicated support
  • Knowledge answers
  • Workflow automation
  • Everything in Pro

Total cost of ownership factors

Free planNew Workativ
Free trial to evaluateNew Workativ
Transparent published pricingNew Workativ
Public API (build vs. buy add-ons)New Workativ

Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.

Pros & Cons

New Relic AI vs Workativ: strengths and trade-offs

New Relic AI

Pros

  • Free plan available
  • Compliance: SOC 2, ISO 27001
  • Public API available

Cons

    Workativ

    Pros

    • Free trial offered
    • Compliance: SOC 2
    • Stronger AI / automation features
    • Public API available

    Cons

    • No free plan
    • Pricing is quote-based (less transparent)

    Buyer Fit

    Who should use New Relic AI vs Workativ?

    Startups

    New Relic AI

    New Relic AI keeps early-stage costs lowest with its entry tier.

    Small businesses

    New Relic AI

    New Relic AI offers the most accessible pricing for lean teams.

    Agencies

    Either

    Either connects to more tools for multi-client workflows.

    Enterprises

    New Relic AI

    New Relic AI leads on compliance and breadth for complex needs.

    Ecommerce

    Workativ

    Workativ integrates with more of the commerce stack.

    SaaS companies

    Workativ

    Workativ is the more developer- and automation-friendly choice.

    Integration overlap

    Shared integrations (2)

    SlackServiceNow

    Only in New Relic AI (4)

    PagerDutyDatadogAWSKubernetes

    Only in Workativ (4)

    ConnectWiseAutotaskHaloPSAMicrosoft Teams

    Keep Exploring

    Other alternatives worth considering

    Similar it ops ai products buyers compare alongside New Relic AI and Workativ.

    Ask SIA which solution fits your business

    SIA, Saaskart's AI buying assistant, weighs New Relic AI and Workativ against your team size, budget, integrations and compliance needs, then recommends the right fit and the questions to ask each vendor.

    Get a personalised recommendation

    New Relic AI vs Workativ, Frequently Asked Questions

    What is the difference between New Relic AI and Workativ?

    New Relic AI and Workativ are both IT Ops AI solutions. New Relic AI is rated 0.0/5 by 0 users, while Workativ is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.

    Which is better, New Relic AI or Workativ?

    Based on user ratings, New Relic AI scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.

    Which is cheaper, New Relic AI or Workativ?

    New Relic AI is the more affordable option with a free plan available.

    Does New Relic AI or Workativ have a free plan?

    New Relic AI offers a free plan. Workativ does not have a free tier but does offer a free trial.

    Can I switch from New Relic AI to Workativ?

    Switching between New Relic AI and Workativ is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.

    Who should use New Relic AI vs Workativ?

    New Relic AI is best suited for teams that prioritise enterprise features. Workativ works well for teams needing advanced capabilities.

    Our Verdict

    The bottom line on New Relic AI vs Workativ

    Best Overall

    Either

    It's a tie balances user satisfaction and proven adoption.

    Best for Startups

    New Relic AI

    New Relic AI has the friendliest entry point for new teams.

    Best for Enterprise

    New Relic AI

    New Relic AI leads on compliance and feature breadth.

    Best Value

    New Relic AI

    New Relic AI delivers the lowest cost to get started.

    Best AI Features

    Workativ

    Workativ ships more AI and automation.

    Highest Rated

    Either

    Both earn equal user ratings.

    Ready to decide between New Relic AI and Workativ?

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