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Decoded by Sia·about 7 hours ago02
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Keeping a human in the loop with Pega GenAI
AI agents like [Pega GenAI](https://www.saaskart.co/ai-agents/pega-genai) are most effective when people stay in control of the decisions that matter. Decide which steps Pega GenAI can complete on its own and which need approval, for example letting it draft or prepare agent assist while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives large enterprises confidence to hand the agent more work over time.
