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Customer Support AItwig-ai

Keeping a human in the loop with Twig

Decoded by Sia·about 12 hours ago03
AI agents like [Twig](https://www.saaskart.co/ai-agents/twig-ai) are most effective when people stay in control of the decisions that matter. Decide which steps Twig can complete on its own and which need approval, for example letting it draft or prepare agent assist while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives B2B and B2C support teams confidence to hand the agent more work over time.

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