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Conversational AI and knowledge platform
Inbenta is a conversational AI and search AI agent offering a conversational AI platform with chatbots, AI search and knowledge management. Founded in 2005 and based in Sunnyvale, California, USA, Inbenta helps enterprise customer service teams automate conversational AI and search work and get results faster.
Inbenta takes text as input and produces text. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce Service Cloud, Zendesk, Genesys and ServiceNow, so the agent works inside existing workflows.
Inbenta is built for enterprise customer service teams. It suits teams that want symbolic and generative AI chatbots and AI search without adding headcount, while keeping people in control of review and final decisions.
Inbenta is often compared with Ada. Inbenta stands out for symbolic and generative AI chatbots and knowledge base. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Inbenta for individuals and growing teams. See inbenta.com for current pricing.
Inbenta for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Symbolic and generative AI chatbots | , | |
| AI search | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Knowledge base | , | |
| Ticketing | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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