Rep AI

What is Rep AI?

Rep AI is an AI agentic commerce platform that unifies sales and support through one AI engine handling customer conversations. It serves online stores across website chat, email and social channels.

Key capabilities of Rep AI

• Sales agent: Detects buying intent and guides product discovery.
• Support agent: Automates order tracking, returns and exchanges.
• Unified inbox: One inbox across chat, email and social.
• AI-native helpdesk: Intelligent routing of conversations.
• Insights platform: Surfaces friction points, unanswered questions and competitor mentions.
• Contextual upsells: Recommendations during conversation.
• 175+ integrations: Native connections to commerce and support tools.

How Rep AI works

Rep AI connects to a store's catalog and support tools, then converses with shoppers on the site, email, Instagram, Facebook and WhatsApp. The sales agent narrows products through conversation, while the support agent resolves routine requests and routes harder ones to the inbox. The insights layer analyzes conversations for drop-off reasons.

Who uses Rep AI?

Rep AI is used by ecommerce brands, mostly on Shopify, that want to lift conversion and cut support tickets. The vendor claims 10 to 30% conversion lift, 16%+ higher average order value and 97% of questions answered automatically.

Rep AI pricing

AI Support Agent starts at $49 per month, AI Sales Agent starts at $99 per month, and AI Concierge starts at $118 per month. A 14-day free trial and cancel-anytime terms are offered, and the vendor advertises a 5x ROI guarantee.

Rep AI alternatives

Alternatives include Gorgias, which is an ecommerce helpdesk with AI, Tidio, which offers chatbots and live chat for small stores, and Octane AI, which focuses on quizzes and shopping assistants.