SoundHound

What is SoundHound?

SoundHound builds conversational AI agents for customer service, digital experiences, internal operations, commerce and in-car use. Its orchestrated agent platform is called OASYS. Industries named include restaurants, automotive, healthcare, financial services, retail, telecom, insurance, travel and utilities.

Key capabilities of SoundHound

• Restaurant phone ordering: voice AI that takes phone orders.
• In-car voice assistants: voice assistants for vehicles.
• Customer service agents: agents for claims and service calls.
• OASYS platform: modules for agents and models, control and security, edge and cloud, human-assisted resolution, voice, testing and analytics.
• Guardrails: layered guardrails and a proprietary PII detection model.
• Audit logging: logging of agent decisions.

How SoundHound works

Brands deploy OASYS agents on phone lines, in vehicles and in digital channels, with human-assisted resolution when needed. The vendor says agents work within the systems teams already run. Customer-reported results on its site include a 92 percent AI phone order completion rate at Five Guys and 1.7 million vehicles with Stellantis's AI assistant.

Who uses SoundHound?

SoundHound serves restaurants, automakers, insurers and other enterprises that handle large call volumes. Named customers include Five Guys, Stellantis and Quálitas.

SoundHound pricing

SoundHound does not list pricing. Contact it through the Book a demo or Contact us options.

SoundHound alternatives

ConverseNow offers voice AI for restaurant phone and drive-thru ordering. Slang.ai provides an AI phone host for restaurants and hospitality. ElevenLabs offers speech synthesis and conversational agent tooling for developers. SoundHound covers more industries, including automotive.