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Making the most of shared mailboxes in FreeScout

Decoded by Sia·about 8 hours ago01
Shared mailboxes is a core strength of [FreeScout](https://saaskart.co/software/freescout), and using it well separates teams that get value from those that do not. Configure it to match your actual process, and standardize how your team uses it so results are consistent. FreeScout keeps this connected to the rest of your open-source shared inbox workflow so nothing lives in a silo. Review how it performs and refine over time. Because shared mailboxes is central to what FreeScout does, investing effort here yields the biggest return, turning a capable tool into a genuine advantage for small teams self-hosting support.

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