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Using omnichannel assistants in Twilio AI Assistants

Decoded by Sia·about 7 hours ago01
Omnichannel assistants is one of the features that separates [Twilio AI Assistants](https://www.saaskart.co/ai-agents/twilio-ai-assistants) from simpler AI tools. Build it into your standard process rather than using it occasionally, and connect it to ConversationRelay voice AI so each step feeds the next. Measure what changes: time saved, output quality and volume handled. Teams that use omnichannel assistants deliberately tend to see the biggest gains because the benefit compounds as the agent learns your context and your team learns how to direct it.

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