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AI analysis of open-ended feedback
Caplena is open-ended feedback analysis software offering AI software for coding and analyzing open-ended survey responses and reviews. Based in Zurich, Switzerland, Caplena helps market researchers and CX teams work more efficiently and achieve better outcomes.
Caplena is built for market researchers and CX teams. It suits teams that want automatic coding without spreadsheets and disconnected tools.
Compared with alternatives like Thematic, Caplena differentiates on automatic coding. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Caplena for growing teams. Contact for a quote.
Advanced Caplena for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| automatic coding | , | |
| theme detection | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| multilingual analysis | , | |
| dashboards | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Conversational forms, surveys, and quizzes that people finish.
