GoTo Resolve Formerly GoToAssist

What is GoTo Resolve?

GoTo Resolve is a cloud-based remote IT management platform that combines remote support, unattended remote access, a help desk and endpoint management in one product. It is the successor to GoToAssist and has been reported to be rebranded as LogMeIn Resolve.

Key features of GoTo Resolve

• Remote support sessions for end users
• Unattended remote access to devices
• Help desk and ticketing for IT support requests
• Endpoint management for supported devices
• Chat and ticket handling for support agents
• Designed for small and midsize IT support teams

Who uses GoTo Resolve?

GoTo Resolve is aimed at IT support teams, managed service providers and internal help desks at small and midsize businesses that need remote troubleshooting, ticketing and device management from one console.

GoTo Resolve pricing

GoTo Resolve is sold in tiers based on the number of agents and devices supported. The vendor site could not be retrieved during review and third-party sources list differing prices, so no price is shown here. Check the vendor pricing page.

GoTo Resolve alternatives

Alternatives to GoTo Resolve include TeamViewer, Splashtop, NinjaOne and ConnectWise ScreenConnect. TeamViewer and Splashtop focus on remote access and support, while NinjaOne adds broader endpoint management for MSPs.