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Live and self-guided user research
Lookback is user research sessions software offering a user research platform for live interviews and self-guided usability tests with observers. Founded in 2013 and based in Stockholm, Sweden, Lookback helps UX researchers and designers work more efficiently and achieve better outcomes.
Lookback is built for UX researchers and designers. It suits teams that want moderated remote interviews without spreadsheets and disconnected tools.
Compared with alternatives like UserTesting, Lookback differentiates on moderated remote interviews. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Lookback for growing teams. Contact for a quote.
Advanced Lookback for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| moderated remote interviews | , | |
| self-guided tests | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| live observer room | , | |
| highlights and notes | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
DevOps
Communication
Productivity
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
