OpenTable

What is OpenTable?

OpenTable is a restaurant reservation and guest management service that lets restaurants take bookings through its diner network and their own websites, manage tables and keep guest profiles.

Key features of OpenTable

• Online reservations: bookings from the OpenTable network and the restaurant's website.
• Table management: floor plans and seating management on higher plans.
• Guest profiles: preferences and visit history.
• POS integration: connect to point-of-sale systems on higher plans.
• Marketing tools: email campaigns and guest relationship tools on top tiers.

How OpenTable works

Diners find a restaurant on OpenTable or the restaurant's own site and book a table. The restaurant manages bookings and seating in the reservation system and uses guest data to personalize service. Plans differ in table management, POS integration and marketing features.

Who uses OpenTable?

OpenTable serves independent restaurants, fine dining venues, high-volume locations and hospitality groups.

OpenTable pricing

OpenTable does not publish pricing on its restaurant solutions page; plans and per-cover fees are quoted by the vendor.

OpenTable integrations

The vendor offers POS integration on higher plans. Specific POS partners are listed with its sales team.

OpenTable alternatives

Toast is a restaurant POS with its own reservation and online ordering tools, a broader operating system than a reservation service. 7shifts is restaurant scheduling and labor software, a different job. OpenTable focuses on bookings, tables and a diner network.