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AI-driven automation for MSP service desks
Pia is AI automation for MSPs software offering an AI platform that automates MSP service desk requests through chat and workflows. Founded in 2019 and based in Sydney, Australia, Pia helps MSP service desks work more efficiently and achieve better outcomes.
Pia is built for MSP service desks. It suits teams that want AI chat for end users without spreadsheets and disconnected tools.
Compared with alternatives like Rewst, Pia differentiates on AI chat for end users. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Pia for growing teams. Contact for a quote.
Advanced Pia for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| AI chat for end users | , | |
| automated ticket resolution | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| prebuilt automations | , | |
| PSA integrations | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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