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Customer community software
Vanilla Forums is community forums software offering community forum software (Higher Logic Vanilla) for brands, support and product feedback. Founded in 2009 and based in Montreal, Quebec, Canada, Vanilla Forums helps brands and support teams work more efficiently and achieve better outcomes.
Vanilla Forums is built for brands and support teams. It suits teams that want community forums without spreadsheets and disconnected tools.
Compared with alternatives like Khoros, Vanilla Forums differentiates on community forums. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Vanilla Forums for growing teams. Contact for a quote.
Advanced Vanilla Forums for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| community forums | , | |
| knowledge base | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| ideation | , | |
| gamification | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
CRM
Finance
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Customer service and engagement platform with omnichannel ticketing
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