Get a recommendation
Tell us your requirements and our advisors will help you compare and shortlist the best-fit options, free and unbiased.
A real human, fast
Someone on our team replies within one business day, no bots, no ticket queue.
Routed to the right team
Buying, selling, partnering, or investing, you reach the people who can actually help.
Independent & unbiased
No pushy sales. Just honest guidance grounded in the ecosystem.
Tailored to your context
Tell us what you need and we shape the next steps around it.
Who are you? Pick the option that fits best.
Conversation intelligence for the contact center
CallMiner is a speech analytics AI agent offering conversation analytics that analyzes customer interactions across channels to improve CX and compliance. Founded in 2002 and based in Waltham, Massachusetts, USA, CallMiner helps enterprise contact centers automate speech analytics work and get results faster.
CallMiner takes audio and text as input and produces insights and scores. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, HubSpot, Zoom and Genesys, so the agent works inside existing workflows.
CallMiner is built for enterprise contact centers. It suits teams that want omnichannel speech analytics and automated QA scoring without adding headcount, while keeping people in control of review and final decisions.
CallMiner is often compared with NICE. CallMiner stands out for omnichannel speech analytics and compliance monitoring. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
Free trial
CallMiner for individuals and growing teams. See callminer.com for current pricing.
CallMiner for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Omnichannel speech analytics | , | |
| Automated QA scoring | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Compliance monitoring | , | |
| Real-time agent assist | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
No reviews yet. Be the first to review CallMiner.
Have a question about CallMiner? Ask the community.
Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
AI meeting assistant and intelligence
Quick comparisons
