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AI conversational analytics for sales
Marchex is a conversational analytics AI agent offering AI conversational analytics that analyzes calls and texts to improve marketing and sales outcomes. Founded in 2003 and based in Seattle, Washington, USA, Marchex helps automotive, home services and multi-location businesses automate conversational analytics work and get results faster.
Marchex takes audio and text as input and produces insights. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, HubSpot, Zoom and Genesys, so the agent works inside existing workflows.
Marchex is built for automotive, home services and multi-location businesses. It suits teams that want call and text analytics and lead scoring from conversations without adding headcount, while keeping people in control of review and final decisions.
Marchex is often compared with Invoca. Marchex stands out for call and text analytics and agent performance. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Marchex for individuals and growing teams. See marchex.com for current pricing.
Marchex for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Call and text analytics | , | |
| Lead scoring from conversations | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Agent performance | , | |
| Vertical AI solutions | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Conversation intelligence for the contact center
AI that records and analyzes calls
