Chorus

What is Chorus?

Chorus is ZoomInfo's conversation intelligence platform that captures and analyzes customer calls, meetings and emails. It gives sales teams transcripts, deal visibility and coaching insight, and combines them with ZoomInfo B2B contact and company data.

Key capabilities of Chorus

• Call and meeting analysis: automatic transcription and insights from customer interactions
• Sales coaching: identifies winning behaviors and shortens new-hire ramp time
• Methodology adherence: tracks whether reps follow the sales process
• Deal intelligence: shows account relationships and deal momentum
• CRM sync: automatically logs contacts and communications
• Churn-risk visibility: flags accounts at risk

How Chorus works

Chorus records customer calls and meetings, transcribes them, and applies machine learning (ZoomInfo cites 14 patents) to surface behaviors, topics and deal signals. Contacts and communications sync to the CRM automatically. Managers review insights and coach reps, while ZoomInfo data adds company context to each relationship.

Who uses Chorus?

Sales leaders, enablement teams and revenue operations at B2B companies use it to coach reps, shorten ramp time and monitor deal risk. ZoomInfo cites G2 awards including Easiest Admin SMB and Best Results Mid-Market.

Chorus pricing

ZoomInfo does not publish Chorus prices. Third-party estimates put it around $1,000 to $1,800 per seat a year on annual contracts with seat minimums; these are not vendor prices. A free trial and demo are available through the website.

Chorus alternatives

Alternatives include Fireflies.ai for general meeting transcription, Avoma for meeting notes and coaching, Clari Copilot for revenue conversations, Jiminny for sales coaching, and Observe.AI for contact center analytics.