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Contact center AI with voice agents, agent assist and QA analytics
Updated
Observe.AI is a customer experience platform built around purpose-made AI agents that automate and improve contact center interactions across voice, chat and operations. It combines automation, live agent assistance and interaction analytics in one product.
Agents authenticate the customer, adapt to the conversation in real time rather than following a rigid script, and execute transactions through the Action and Integration Fabric, which connects to CRMs, contact center platforms, knowledge bases and backend systems. The vendor highlights policy enforcement and audit trails for regulated use.
Contact center operators in banking, healthcare, insurance and hospitality use it. The vendor names DoorDash, SoFi, Verida, Asurion and Woodforest National Bank as customers, and cites SOC 2 and HIPAA capabilities for regulated industries.
Observe.AI does not publish pricing on its website. Deployments are scoped with the vendor, so request a quote based on agent seats and the products you need.
Alternatives include Modjo for sales call analysis, Salesloft Conversations for revenue teams, tl;dv for meeting recording, ExecVision for call coaching, and Wonderway Coach for call scoring.
Pricing Model
QUOTE BASED
Starting Price
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Free Options
None
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Revenue intelligence with AI sales agents and CRM updates
Conversation intelligence for Salesloft, now part of the Clari ecosystem
Conversation intelligence for coaching, QA and voice of customer
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