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Ravenna is a Slack help desk AI agent offering an AI-native help desk that answers and routes internal requests for IT, HR and ops in Slack. Founded in 2024 and based in Seattle, Washington, USA, Ravenna helps IT and internal ops teams automate Slack help desk work and get results faster.
Ravenna takes text as input and produces text and actions. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Slack, Microsoft Teams, Jira and ServiceNow, so the agent works inside existing workflows.
Ravenna is built for IT and internal ops teams. It suits teams that want Slack-native ticketing and AI answers from knowledge without adding headcount, while keeping people in control of review and final decisions.
Ravenna is often compared with Atomicwork. Ravenna stands out for Slack-native ticketing and request routing. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
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Ravenna for individuals and growing teams. See ravenna.ai for current pricing.
Ravenna for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Slack-native ticketing | , | |
| AI answers from knowledge | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Request routing | , | |
| Workflow automation | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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Unified security and observability for digital resilience
