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Serval is an IT service desk automation AI agent offering an AI IT service desk that resolves requests and builds its own automations for access and support. Founded in 2024 and based in San Francisco, California, USA, Serval helps IT teams at growing companies automate IT service desk automation work and get results faster.
Serval takes text as input and produces text and actions. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Slack, Microsoft Teams, Jira and ServiceNow, so the agent works inside existing workflows.
Serval is built for IT teams at growing companies. It suits teams that want access request automation and AI-built workflows without adding headcount, while keeping people in control of review and final decisions.
Serval is often compared with Moveworks. Serval stands out for access request automation and ticket resolution. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Serval for individuals and growing teams. See serval.com for current pricing.
Serval for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Access request automation | , | |
| AI-built workflows | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Ticket resolution | , | |
| Slack help desk | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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