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AI agents for e-commerce support
Yuma AI is an e-commerce support AI agent offering AI agents that resolve e-commerce support tickets such as order status, returns and changes. Founded in 2023 and based in San Francisco, California, USA, Yuma AI helps Shopify brands automate e-commerce support work and get results faster.
Yuma AI takes text and order data as input and produces text and actions. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Zendesk, Intercom, Freshdesk and Salesforce Service Cloud, so the agent works inside existing workflows.
Yuma AI is built for Shopify brands. It suits teams that want order status automation and returns and exchanges without adding headcount, while keeping people in control of review and final decisions.
Yuma AI is often compared with Siena AI. Yuma AI stands out for order status automation and Shopify actions. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Yuma AI for individuals and growing teams. See yuma.ai for current pricing.
Yuma AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Order status automation | , | |
| Returns and exchanges | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Shopify actions | , | |
| Brand-voice replies | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
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API Types
SDK Availability
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
