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AI-powered CX AI platform
NICE CXone Mpower is a CX AI platform AI agent offering NICE CXone Mpower AI agents, copilots and workflow automation for customer service. Founded in 2025 and based in Hoboken, New Jersey, USA, NICE CXone Mpower helps large enterprise contact centers automate CX AI platform work and get results faster.
NICE CXone Mpower takes audio and text as input and produces audio, text and actions. It is powered by Multiple LLMs (managed) models, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, Zendesk, ServiceNow and Microsoft Teams, so the agent works inside existing workflows.
NICE CXone Mpower is built for large enterprise contact centers. It suits teams that want AI agents and agent copilot without adding headcount, while keeping people in control of review and final decisions.
NICE CXone Mpower is often compared with Genesys Cloud AI. NICE CXone Mpower stands out for AI agents and workflow orchestration. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
NICE CXone Mpower for individuals and growing teams. See nice.com for current pricing.
NICE CXone Mpower for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| AI agents | , | |
| Agent copilot | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Workflow orchestration | , | |
| Interaction analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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