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AI-powered contact center AI
Five9 Genius AI is a contact center AI AI agent offering Five9 Genius AI for intelligent virtual agents, agent assist and AI insights. Founded in 2024 and based in San Ramon, California, USA, Five9 Genius AI helps contact centers on Five9 automate contact center AI work and get results faster.
Five9 Genius AI takes audio and text as input and produces audio and text. It is powered by Multiple LLMs (managed) models, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, Zendesk, ServiceNow and Microsoft Teams, so the agent works inside existing workflows.
Five9 Genius AI is built for contact centers on Five9. It suits teams that want intelligent virtual agents and agent assist without adding headcount, while keeping people in control of review and final decisions.
Five9 Genius AI is often compared with Talkdesk AI Agents. Five9 Genius AI stands out for intelligent virtual agents and AI summaries. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
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Free trial
Five9 Genius AI for individuals and growing teams. See five9.com for current pricing.
Five9 Genius AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Intelligent virtual agents | , | |
| Agent assist | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| AI summaries | , | |
| Workflow automation | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
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CRM
Communication
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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