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AI-powered CX orchestration AI
Genesys Cloud AI is a CX orchestration AI AI agent offering AI across Genesys Cloud for virtual agents, agent copilot, predictive routing and analytics. Founded in 2023 and based in Menlo Park, California, USA, Genesys Cloud AI helps enterprise contact centers automate CX orchestration AI work and get results faster.
Genesys Cloud AI takes audio and text as input and produces audio, text and insights. It is powered by Multiple LLMs (managed) models, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce, Zendesk, ServiceNow and Microsoft Teams, so the agent works inside existing workflows.
Genesys Cloud AI is built for enterprise contact centers. It suits teams that want AI virtual agents and agent copilot without adding headcount, while keeping people in control of review and final decisions.
Genesys Cloud AI is often compared with NICE CXone Mpower. Genesys Cloud AI stands out for AI virtual agents and predictive routing. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
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Free Options
Free trial
Genesys Cloud AI for individuals and growing teams. See genesys.com for current pricing.
Genesys Cloud AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| AI virtual agents | , | |
| Agent copilot | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Predictive routing | , | |
| Speech and text analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
Other
CRM
Communication
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API Types
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
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