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AI support and feedback for apps
Gleap is an in-app support and feedback AI agent offering an all-in-one customer support and feedback platform with the Kai AI support bot. Founded in 2020 and based in Vienna, Austria, Gleap helps SaaS and app teams automate in-app support and feedback work and get results faster.
Gleap takes text and screenshots as input and produces text. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as Salesforce Service Cloud, Zendesk, Genesys and ServiceNow, so the agent works inside existing workflows.
Gleap is built for SaaS and app teams. It suits teams that want Kai AI bot and in-app bug reporting without adding headcount, while keeping people in control of review and final decisions.
Gleap is often compared with Intercom. Gleap stands out for Kai AI bot and live chat. The right choice depends on your workflow, integrations and budget, so compare both on a real task.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
Free version, Free trial
Gleap for individuals and growing teams. See gleap.io for current pricing.
Gleap for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Free | Pro Popular | Enterprise |
|---|---|---|---|
| Kai AI bot | , | ||
| Limited monthly usage | , | , | |
| Community support | , | , | |
| In-app bug reporting | , | , | |
| Higher usage limits | , | , | |
| Integrations | , | , | |
| Email support | , | , | |
| Everything in Pro | , | , | |
| Live chat | , | , | |
| Feature requests and roadmaps | , | , | |
| SSO and admin controls | , | , | |
| Dedicated support | , | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
