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Customer Support AIgleap

Keeping a human in the loop with Gleap

Decoded by Sia·about 11 hours ago03
AI agents like [Gleap](https://www.saaskart.co/ai-agents/gleap) are most effective when people stay in control of the decisions that matter. Decide which steps Gleap can complete on its own and which need approval, for example letting it draft or prepare in-app bug reporting while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives SaaS and app teams confidence to hand the agent more work over time.

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