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AI-native customer experience
Crescendo is AI-native CX services software offering an AI-native CX provider combining AI agents with human experts to run customer support end to end. Founded in 2023 and based in San Francisco, California, USA, Crescendo helps consumer brands work more efficiently and achieve better outcomes.
Crescendo is built for consumer brands. It suits teams that want AI agents with human experts without spreadsheets and disconnected tools.
Compared with alternatives like Sierra, Crescendo differentiates on AI agents with human experts. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core Crescendo for growing teams. Contact for a quote.
Advanced Crescendo for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| AI agents with human experts | , | |
| omnichannel support | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| quality insights | , | |
| outcome-based pricing | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
CRM
Communication
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
