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AI-powered cloud phone, meetings, and contact center
Dialpad is an AI-native cloud communications platform that unifies business phone, video meetings, team messaging, and contact center on one system — with artificial intelligence built into the core rather than bolted on. Its Dialpad AI transcribes calls and meetings in real time, generates summaries and action items, surfaces sentiment, and coaches agents live, so conversations become searchable, measurable, and improvable. This AI-first design is Dialpad's main differentiator in a crowded UCaaS market.
The platform covers the full communications stack. Dialpad Connect provides cloud phone (VoIP) with auto-attendant, call routing, voicemail transcription, and video meetings; Dialpad Support and Sell add AI contact-center and sales-dialer capabilities with real-time assist, playbooks, and analytics; and everything runs across desktop and mobile apps. Deep integrations with Salesforce, HubSpot, Zendesk, Google Workspace, and Microsoft 365 embed calling and AI insights into CRMs and workflows, while open APIs extend it further.
Dialpad serves SMBs to enterprises that want communications with built-in AI for productivity and customer experience. Pricing for Dialpad Connect is per user per month: Standard around $15, Pro around $25 (with a three-seat minimum), and Enterprise custom (with a larger seat minimum), plus contact-center and add-on pricing. It competes with RingCentral, Zoom, 8x8, Nextiva, and Aircall, differentiating on native, real-time AI across calling, meetings, and contact center.
Pricing Model
Per user, subscription
Starting Price
$15/mo
Free Options
Free trial
Per user billed annually ($27 monthly). Core AI phone.
Per user billed annually (3-seat min). For growing teams.
Per user custom (100-seat minimum). For large orgs.
AI contact-center and sales-dialer products; custom pricing.
| Feature | Standard | Pro Popular | Enterprise | Contact Center (Support/Sell) |
|---|---|---|---|---|
| Unlimited calling (US/Canada) | — | — | — | |
| AI call/voicemail transcription | — | — | — | |
| Video meetings | — | — | — | |
| SMS/MMS and team messaging | — | — | — | |
| Google/Microsoft integrations | — | — | — | |
| Everything in Standard | — | — | — | |
| CRM integrations (Salesforce, HubSpot) | — | — | — | |
| Local numbers in 70+ countries | — | — | — | |
| 24/7 support | — | — | — | |
| Open API and webhooks | — | — | — | |
| SSO and advanced admin | — | — | — | |
| Unlimited office locations | — | — | — | |
| Advanced integrations | — | — | — | |
| Priority support and SLA | — | — | — | |
| Advanced security | — | — | — | |
| Omnichannel support | — | — | — | |
| Real-time agent assist | — | — | — | |
| AI playbooks and coaching | — | — | — | |
| Outbound dialer (Sell) | — | — | — | |
| Analytics | — | — | — |
Other
CRM
Communication
Authentication
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API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Cloud business phone, video, and messaging (UCaaS)
Video conferencing, phone, and team collaboration platform
Quick comparisons
