Get a recommendation
Tell us your requirements and our advisors will help you compare and shortlist the best-fit options — free and unbiased.
A real human, fast
Someone on our team replies within one business day — no bots, no ticket queue.
Routed to the right team
Buying, selling, partnering, or investing — you reach the people who can actually help.
Independent & unbiased
No pushy sales. Just honest guidance grounded in the ecosystem.
Tailored to your context
Tell us what you need and we shape the next steps around it.
Who are you? Pick the option that fits best.
Cloud business phone and customer experience platform
Nextiva is a cloud communications provider that has grown from a business VoIP phone system into a broader unified communications and customer experience (CX) platform. Its core delivers reliable cloud calling — auto-attendant, call routing, voicemail-to-text, business SMS, and HD video meetings — replacing legacy PBX hardware with software accessible on desktop and mobile. Nextiva is well known for reliability and highly rated customer support, making it a popular choice for small and mid-sized businesses.
Beyond telephony, Nextiva has expanded into a unified CX platform that brings customer conversations from voice, chat, SMS, social, and review sites into one workspace, layering AI for routing, summaries, and engagement. Team collaboration, contact-center capabilities, workflow automation, and analytics help businesses manage both internal communication and customer interactions in one system, positioning Nextiva against both UCaaS and CX suites.
Nextiva serves small businesses through mid-market and enterprise organizations consolidating communications. Pricing is per user per month (billed annually), with plans that have been restructured over time — commonly a Digital/Core entry around $20–$30, an Engage tier around $40, and a Power Suite/Scale tier around $60–$75, plus contact-center and add-ons; exact plan names and prices shift, so quotes should be confirmed. It competes with RingCentral, 8x8, Dialpad, Zoom Phone, and Vonage, differentiating on reliability, support, and its move toward unified customer experience.
Pricing Model
Per user, subscription
Starting Price
$20/mo
Free Options
Free trial
Per user billed annually. Digital-channel customer engagement.
Per user billed annually. Business phone plus channels.
Per user billed annually. Adds advanced engagement and routing.
Per user billed annually. Full UC + CX suite.
| Feature | Digital | Core Popular | Engage | Power Suite |
|---|---|---|---|---|
| Social, chat, email, review channels | — | — | — | |
| AI-driven engagement | — | — | — | |
| Helpdesk basics | — | — | — | |
| Analytics | — | — | — | |
| Web app | — | — | — | |
| Cloud phone (VoIP) | — | — | — | |
| Voicemail-to-text | — | — | — | |
| Business SMS | — | — | — | |
| Video meetings | — | — | — | |
| Auto-attendant | — | — | — | |
| Everything in Core | — | — | — | |
| Advanced routing | — | — | — | |
| Call recording | — | — | — | |
| More channels | — | — | — | |
| Advanced analytics | — | — | — | |
| Everything in Engage | — | — | — | |
| Contact center features | — | — | — | |
| Workforce tools | — | — | — | |
| AI insights | — | — | — | |
| Priority support | — | — | — |
Other
CRM
Communication
Authentication
Missing an integration?
API Types
SDK Availability
Verify SDK availability in vendor's documentation.
Developer Features
No reviews yet. Be the first to review Nextiva.
Have a question about Nextiva? Ask the community.
Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Cloud business phone, video, and messaging (UCaaS)
AI-powered cloud phone, meetings, and contact center
Cloud communications platform: phone, video, chat, and contact center
Cloud phone and call center software for sales and support teams
