8x8

8x8 is a cloud communications provider offering unified communications (UCaaS) and contact center (CCaaS) on a single platform, so businesses run their phone system, video meetings, team messaging, and customer contact center together rather than stitching separate tools. Its cloud phone system replaces legacy PBX hardware with features like auto-attendant, call routing, voicemail, SMS, and — a differentiator — unlimited calling to many countries, making it attractive for organizations with international calling needs.

The platform pairs UC with a robust contact center. 8x8 Contact Center adds omnichannel routing (voice, chat, email, social), IVR, workforce management, quality management, and speech/interaction analytics, while the core UC product covers meetings and messaging. 8x8 emphasizes reliability with a platform-wide uptime SLA, global reach across dozens of countries, and analytics that span both employee communications and customer interactions. Integrations connect it to Salesforce, Microsoft Teams, Zendesk, and other business tools, with APIs (including CPaaS SMS/voice) for embedding communications.

8x8 serves SMB to enterprise organizations that want combined UCaaS and contact center, especially those with global or high-volume calling. Pricing is per user per month: the X2 plan around $24 (unified communications with unlimited calling to many countries) and X4 around $44 (advanced analytics and supervisor features), with contact center tiers custom-quoted; public list prices have been de-emphasized in favor of custom quotes. It competes with RingCentral, Zoom, Dialpad, Webex, and Nextiva, differentiating on combined UCaaS-plus-contact-center and global calling.