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AI customer feedback analytics platform
Enterpret is an AI customer feedback analytics platform that unifies feedback from every channel - support tickets, reviews, surveys, sales calls, social, and community - and uses machine learning to categorize and quantify what customers are saying. Instead of manually tagging feedback, teams get an adaptive taxonomy that surfaces themes, trends, and their business impact across all sources.
The platform is built for scale and granularity: it ingests high volumes of unstructured feedback, applies customer-specific models to categorize it accurately, and lets product, CX, and research teams run natural-language queries and advanced filters to find precise insight. By quantifying qualitative feedback, it helps teams prioritize based on how many customers are affected and how much revenue is at stake.
Enterpret uses usage-based, quote-only pricing with plans such as Basic, Pro, and Enterprise, priced by the volume of feedback analyzed and the number of integrations needed to unify data sources; the Enterprise plan adds unlimited user licenses, a dedicated CSM, and customer-specific models. Aimed at product and CX teams at scaling and enterprise companies, it competes with Dovetail, Thematic, Cycle, and Productboard for feedback intelligence.
Pricing Model
Subscription
Starting Price
Contact vendor
Free Options
None
| Feature | Basic | Pro Popular | Enterprise |
|---|---|---|---|
| Usage-based quote | — | ||
| Feedback unification | — | — | |
| AI categorization | — | — | |
| Core integrations | — | — | |
| Advanced analytics | — | — | |
| More integrations | — | — | |
| Advanced filters | — | — | |
| Custom pricing | — | — | |
| Unlimited user licenses | — | — | |
| Dedicated CSM | — | — | |
| Customer-specific models | — | — |
Other
CRM
Communication
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API Types
SDK Availability
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Product management system for prioritization and roadmapping
Customer feedback and support, Linear-native
Quick comparisons
