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Customer feedback and support, Linear-native
Productlane is a customer feedback and support platform built to work natively with Linear, giving product teams a single place to collect feedback, run support, and close the loop when features ship. Its spine is Linear: customer tickets link bidirectionally to Linear issues, so feedback and support conversations connect directly to the engineering work that resolves them.
The platform combines feedback collection, a support inbox, public feedback and changelog, and an AI support agent. When a linked Linear issue ships, Productlane can auto-draft the closing reply to the customer, closing the feedback loop automatically. AI can also file scoped issues from conversations, turning raw customer input into structured, actionable engineering tickets without manual triage.
Productlane offers Starter at 15 dollars per user per month annually (19 dollars monthly), Pro at 29 dollars (39 monthly), and Scale at 79 dollars (99 monthly), all with a seven-day free trial and no credit card required; its AI support agent is priced around 0.79 dollars per resolution, undercutting comparable agents. Aimed at product-led teams that use Linear, it competes with Canny, Cycle, Featurebase, and Productboard.
Pricing Model
Subscription
Starting Price
$15/mo
Free Options
Free trial
| Feature | Starter | Pro Popular | Scale |
|---|---|---|---|
| Per user, annual | |||
| 19 dollars monthly | — | — | |
| Feedback and support | — | — | |
| Linear sync | — | — | |
| 7-day trial | — | — | |
| 39 dollars monthly | — | — | |
| Public changelog | — | — | |
| Advanced feedback | — | — | |
| Integrations | — | — | |
| 99 dollars monthly | — | — | |
| Advanced controls | — | — | |
| AI support agent | — | — | |
| Priority support | — | — |
Other
CRM
Communication
Analytics
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
Customer feedback management, roadmaps, and changelogs
Feedback, roadmaps, changelogs, and support in one platform
Feedback boards, roadmap, changelog, and surveys in one
Product management system for prioritization and roadmapping
Quick comparisons
