Canny

Canny is a customer feedback management platform that helps product teams capture, organize, and prioritize what users want. Instead of feedback scattered across support tickets, sales calls, and Slack, Canny centralizes feature requests in feedback boards where customers (and internal teams) can post ideas and vote on them, so the loudest problems and most-wanted features become clear. It closes the loop with public or private roadmaps and a changelog to announce what's shipped.

The platform turns feedback into product decisions. Votes, comments, and segments reveal demand and which customers (by plan, revenue, or attributes) want each feature, so prioritization reflects business value, not just volume. AI helps deduplicate and summarize incoming feedback, integrations pull requests from Intercom, Zendesk, Slack, and more, and syncs push prioritized items to Jira, Linear, GitHub, and Asana for delivery. Roadmaps keep stakeholders aligned, and the changelog re-engages users when requests ship.

Canny serves product managers and SaaS teams that want a dedicated feedback-and-roadmap tool. Pricing (restructured in 2025 to Free, Pro, and Business) is based on tracked users: a Free plan (up to about 25 tracked users) with boards, roadmap, and changelog; a Pro plan from about $79/month (annual) that scales with tracked users (for example higher at 200, 1,000, and 5,000 users); and custom Business pricing. It competes with Productboard, Aha!, Frill, Nolt, and UserVoice, differentiating on simple, focused feedback boards plus roadmaps and changelog.