Qualtrics

Qualtrics is an enterprise experience management (XM) platform that helps organizations collect, analyze, and act on feedback across the experiences that matter — customer (CX), employee (EX), product, and brand. At its core is a powerful survey and research engine (CoreXM) with advanced question types, sophisticated logic, and rigorous methodology, but Qualtrics goes far beyond surveys: it captures feedback from many channels, applies AI-driven text and sentiment analytics (Text iQ), and routes insights to the right teams to close the loop with action.

The platform is organized into XM suites. Customer Experience gathers and analyzes feedback across the journey with dashboards and automated actions; Employee Experience runs engagement, lifecycle, and 360 programs; and market research and brand tools support studies, panels, and conjoint analysis. Predictive analytics (iQ), role-based dashboards, ticketing/workflow to assign follow-ups, and deep integrations connect Qualtrics to CRM, HR, and communication systems, while its AI increasingly summarizes open-text feedback and recommends actions at scale.

Qualtrics serves mid-market and enterprise organizations that run structured experience programs rather than ad-hoc surveys. Pricing is not published and is quote-based, structured by seats, response/contact volume, and the XM modules licensed; real-world contracts commonly range from roughly $25,000 to well over $100,000 per year, with CoreXM as the entry point. It competes with SurveyMonkey (Momentive), Medallia, SAP Qualtrics rivals, and Microsoft/Sprinklr solutions, differentiating on research rigor, XM breadth, and analytics.