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Customer support insights
SentiSum is support ticket analytics software offering AI that tags and analyzes support tickets and feedback to surface customer issues. Based in London, United Kingdom, SentiSum helps support and CX teams work more efficiently and achieve better outcomes.
SentiSum is built for support and CX teams. It suits teams that want ticket tagging without spreadsheets and disconnected tools.
Compared with alternatives like Unwrap, SentiSum differentiates on ticket tagging. Pricing is quote-based and scoped to your usage and team size.
Pricing Model
Quote-based
Starting Price
Contact vendor
Free Options
Free trial
Core SentiSum for growing teams. Contact for a quote.
Advanced SentiSum for larger organizations. Contact for a quote.
| Feature | Professional Popular | Enterprise |
|---|---|---|
| ticket tagging | , | |
| sentiment analysis | , | |
| Integrations | , | |
| Analytics and reporting | , | |
| Standard support | , | |
| Everything in Professional | , | |
| root cause | , | |
| alerts | , | |
| Advanced security and controls | , | |
| Dedicated support and onboarding | , |
Other
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API Types
SDK Availability
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Developer Features
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
GlobalHIPAA
HealthcarePCI DSS
FinanceCCPA
PrivacyFedRAMP
GovernmentCSA STAR
CloudDeployment & Data
Data Residency Options
Verify with vendor for your specific region requirements.
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